Frequently Asked
Questions

We accept major payment methods including PayPal, Credit/Debit Cards (Visa, MasterCard, American Express, Discover) processed securely through PayPal Express Checkout. All transactions are encrypted with industry-standard SSL protection.

We process and dispatch orders promptly. If you need to make changes to your order or cancel it, please contact our support team at [email protected] within 2 to 4 hours of placement with your order number. Once an order has been packaged or dispatched, changes can no longer be made and must follow our standard return process.

Once your payment is successful, you will immediately receive an automated order confirmation email containing your order summary and order ID. If you do not see it in your inbox, please check your spam/junk folder or contact us at [email protected].

We provide worldwide shipping to tattoo artists and studios globally:

• Free Standard Shipping: Available on eligible orders over $300 (typical delivery time: 15–30 business days).
• Express Shipping (UPS / DHL / Dedicated Air Line): Fast delivery typically taking 7–15 business days depending on destination and customs clearance.

Orders are dispatched from our warehouse within 1–3 business days (excluding weekends and statutory holidays).

As soon as your parcel is shipped, we will send an email with the carrier name and tracking number. You can use the link provided or enter your tracking code on global tracking portals (such as 17track.net or the respective courier website) to monitor transit progress.

Product prices and standard shipping fees do not include local customs duties, VAT, or import tariffs imposed by your country's customs authority. The recipient is responsible for any applicable import duties or customs clearance fees.

BDGY offers a 30-day return policy for orders placed on our website:

• Return requests must be initiated within 30 days of receiving your order.
• Items must be in brand new, unused condition, in original packaging with all included accessories and seals intact.
• For hygiene and biosafety standards, opened or used needle cartridges, grips, and medical disposables cannot be returned unless verified defective.

Please email [email protected] before sending any items back. Include your Order Number, Item(s) to return, Condition, and Reason for return (with photos/videos if damaged). We will provide a Return Merchandise Authorization (RMA) and the designated return address. Please do not return items without an RMA.

Once your returned package is received and inspected by our warehouse team, we will notify you by email. Approved refunds are processed within 7 business days back to your original payment method.

We provide a 6-Month (180-Day) Quality Warranty on all rotary and wireless tattoo machines:

• Within 30 Days: If a machine suffers from manufacturer defects and cannot be resolved via remote support, we will send a new machine replacement free of charge.
• Within 6 Months: We provide free professional maintenance, replacement parts, and technical service.

Note: The warranty does not cover accidental damage (drops), over-lubrication, motor tampering, or unauthorized third-party modifications or repairs.

Yes. All BDGY cartridge needles are manufactured from surgical 316L medical stainless steel and 100% sterilized using Ethylene Oxide (EO) gas. Each cartridge is individually sealed in sterile blister packaging with lot numbers and expiry dates for complete professional hygiene safety.

Yes! We partner directly with tattoo studios, academies, and regional distributors worldwide. We offer competitive wholesale tiers and custom supply contracts. Please email us at [email protected] or WhatsApp us at +86 132-5211-3379 with your studio/business details.